Q: Why can't I pay with my credit card?
A: In this case, it’s probably that the card issuing bank is generally worried that it is not the cardholder’s own transaction or the cardholder’s card has not activated the international payment function, so the transaction is not released or authorized, resulting in failure. Maybe you can also try to pay through PayPal, which is also a safe and convenient payment method. If you insist to use the credit card, you could call the issuing bank to get authorization, then you can place an order again.
Q: Do your items have a product warranty?
A: All Ofitsports items have a Product Warranty. To view the details and specifics, you can read it here: Refund & Return Policy.
Q: Where do you ship from?
A: We have three warehouses in USA: Ontario, Huston, City of Industry.
Q: How long will it take to get my order?
A: It takes 3-5 business days for us to process your order once you have submitted it. Once it’s processed, it will then ship out and take another 10-15 business days to deliver depending on what state you live in and which warehouse we ship your items out (due to the Covid-19 epidemic, the order processing time and delivery may be delayed for 3-5 business days). For more info on our shipping policy, read it here: Shipping Policy.
Q: Why has my order been in the status of “shipment information sent to FedEx (or whatever courier companies)” for so long?
A: Because the pandemic in the area where our warehouse is located is relatively serious, the courier companies have also been affected. Being in the status of “shipment information sent to FedEx” does not mean that we haven’t ship your item out, but mean that we have delivered your item to FedEx who has not arranged the shipment we requested.
Q: Do you ship to Puerto Rico or outside the United States?
A: No, we only ship within the contiguous US 48 states, excluding Alaska, Hawaii, Puerto Rico....and also excluding any PO BOXES (sorry, but we can't ship our items to any PO BOX, period).
Q: I tried to use a discount code, but it didn’t work. Why can’t I use my code?
A: There are couple possible reasons for why a discount code didn’t work in your cart. The discount codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the code has expired. Discount also cannot be combined with any other offers.
Q: Can I use a discount code on a previous order?
A: Discount codes are not valid for prior purchases. They cannot be added retrospectively by you or by the Ofitsports team. Discount code must be entered at the time of checkout in order to be applied.
Q: I just placed an order today and need to make a change on my order, can I?
A: If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our return policy, click here: Refund & Return Policy.
Q: Can I cancel my order after the order has been shipped?
A: In this case, please kindly note that any additional cost caused by the cancellation will be borne by you, such as the cost for intercepting the transit and the return shipping fee. Also, we only accept cancellation request from email.
Q: If I want to return the item, what should I do?
A: We provide 30-Day No-Reason Return, but if there is no quality problem of the product itself, you will be responsible for the return shipping costs. For more info on our return policy, click here: Refund & Return Policy.
HOURS OF OPERATION –
Q: When is Ofitsports Customer Service available?
A: We are here to serve you, Monday through Friday from 9:00am to 6:00PM PST, excluding weekends and major holidays.
Q: How do I get assembly assistance?
A: All our products come with assembly instructions at our website: https://ofitsports.com/pages/instructions. If further assistance is needed, you can always email us at firstname.lastname@example.org.
CONTACT INFO –
Q: How can I contact you if my questions are not listed here?
MON - FRI 9:00 a.m. to 6:00 p.m. (PST)